These Terms are effective for all Published Training courses.
Here are some key Terms you need to be aware of:
- Payments must be received within 30 days of invoice issue date. Where bookings are made less than 30 days before course start date, please see Section 3.2 below.
- The prices quoted are exclusive of tax.
- Transfers and cancellations made within 20 days of the course start date will incur charges of between 25% & 100% (see Section 5 below).
1. DEFINITIONS
1.1. Oil Spill Response Limited (OSRL): a company registered under the Laws of England, with registration number 01808594, hereinafter referred to as the ‘Company.’
1.2. Client: a company or individual who has duly completed the online booking form and accepted the Terms and Conditions through the online registration process, hereinafter referred to as the ‘Client.’
2. REGISTRATION
2.1 Registration for training courses are to be made online via the Company’s website. A submitted online booking form is required to validate any bookings. Upon receipt of the booking form, a notification will be sent by the Company confirming the course booking. Payment shall be made at the end of the booking process with joining instructions sent nearer to the start date of the course. In the event of a delayed payment, joining instructions will only be sent once full payment for the course has been received by Company.
2.2 . By completing an online booking form you consent to the Company’s Terms and Conditions. All bookings are acknowledged and considered provisional if payment has not been made online. Payments made online at the time of booking confirm a place on the course.
3. PAYMENT
3.1. Invoices or receipt of payment, as applicable, will be sent immediately after the booking has been made, regardless of the course start date. Invoices or online payments are calculated based on the information provided by the Client during the online booking process. If any of the information should prove to be inaccurate, the Company reserves the right to issue an additional or amended invoice and claim from the Client any such additional sum payable.
3.2. Payment must be received as follows. For bookings made:
- more than 30 days before the course start date, payment must be received within 30 days of invoice issue date,
- less than 30 days before the course start date, payment must be received at least 5 working days prior to course start date,
- less than 5 days before the course start date, payment must be received immediately upon booking, either online or via direct invoice payment.
For bookings made where an invoice for payment has been issued, any course discounts will be applied only if payment is received within the appropriate payment terms period as stated above. If payment is not received within the appropriate terms period, Company may revoke discounts and may issue an additional invoice to the value of the discount.
3.3. Should the Client encounter any difficulty in meeting the payment date, contact should be made with the Company as soon as possible.
3.4. The Company reserves the right to refuse to allow any delegate to attend a course if payment is not settled before the start of the course.
3.5. Payment must be made in the currency displayed online for the particular course.
3.6. Where online payment is available, credit or debit card payments can be made online and payment will be taken in the currency set out online. For card holders using a credit or debit card of a different currency the amount debited from the card will be dependent on the card company’s prevailing exchange rate.
3.7. The Company shall not be deemed to have received payment until cleared in the Company’s account.
3.8. Course materials, certificates and on-demand access passwords will only be provided on receipt of full payment.
3.9. On-demand course passwords will be valid for three months from the date of issue. Failure to complete the course within three months will require the re-purchase of the online course at the then prevailing rate.
3.10. All course fees quoted on the Company’s website are exclusive, unless otherwise stated, of any and all taxes and bank charges. The Client is responsible for additional payment of any taxes and bank charges which are due.
3.11. The fees for courses are determined in advance. Any unavoidable change in fees will be advised at the time of booking.
3.12. The Client shall not withhold or set off any amount from any payment due to the Company.
3.13. The Client shall indemnify and keep indemnified the Company against all forms of taxation or fiscal imposts of whatsoever nature levied upon the Company or its employees in any jurisdiction other than the United Kingdom and Singapore arising out of the Company’s performance of the Services, including, without limitation, withholding tax and local value-added taxes in any such jurisdiction and any customs, import or export duties. For the avoidance of doubt, in the event of any withholding of tax, the Client shall pay to the Company such further amount, in addition to the sum set out for each course online, so that the Company shall receive such sum as it would have received had no such withholding taken place.
3.14. Interest on any sums due to the Company will accrue at the rate of 3 per cent per annum above the base rate of HSBC Bank plc, London, as established from time to time. Such interest will run from day to day and accrue until payment is actually made, whether before or after any judgment or other resolution of any dispute.
3.15. Company bank details for bank transfer payments will be provided on the Company’s invoice.
3.16. The Company reserves the right to refuse a booking at its sole discretion.
4. INCLUDED SERVICES
4.1. All fees, except for on-demand courses, include tuition, lunch, morning and afternoon refreshments and course materials. Some evening meals and entertainment are included in a selection of courses. Where applicable, further details on this are included in the joining instructions.
5. DELEGATE CANCELLATION and TRANSFER CHARGES
5.1. The Company appreciates that occasionally difficulties will arise and result in the Client’s nominated staff being unable to attend a training course. Therefore, cancellations and transfers will only be accepted without charge if notice of cancellation or transfer is received in writing by email, at least 20 days prior to the course start date, regardless of whether the booking is acknowledged or confirmed. Where notice of a transfer is received, a new course date must be selected and a place will be allocated, subject to availability. If an alternative course place is offered by the Company but not accepted by the Client, this will be treated as a cancellation.
5.2 Notice of cancellations or transfers will be subjected to the following penalties:
- Notice of cancellation between 20-11 days of the course start date will be subject to a charge of 50% of the course fee.
- Notice of cancellation within 10 days or less of the course start date will be subject to a charge of 100% of the course fee. No refund or credit note will be issued.
- Notice of transfer between 20-11 days of the course start date will be subject to a charge of 25% of the course fee.
- Notice of transfer within 10 days or less of the course start date will be subject to a charge of 50% of the course fee.
5.3 In lieu of a course cancellation, the Company will accept a request for substitution of an alternative nominated delegate to attend the course, provided that such request is made not less than 5 days before the start of the course.
6. COURSE CANCELLATIONS AND CHANGES TO THE PUBLISHED COURSE PROGRAMME
6.1. Courses are constantly updated and improved in keeping with the Company’s policy for continual improvement and, therefore, the course description is intended as a guide only. The Company reserves the right to alter the content of any courses and content without prior notice. The Company reserves the right to cancel a course at any time without incurring any liability. In these circumstances, delegates will be offered an alternative course date, a credit note or a full refund.
7. JOINING INSTRUCTIONS
7.1. Joining instructions for fully paid courses will be issued before the course start date and include (as applicable):
- Confirmation of course details and dates
- Copy of the course programme
- Advice on travel to Southampton or Singapore (if applicable)
- Details on what to bring
- Dress code
- Any other local information
7.2 For on-demand courses, once payment has been received, the delegate will be sent details on how to access the course with web link and log-in passwords.
8. DATA PROTECTION
8.1. OSRL is committed to protecting and respecting the Client’s privacy. The personal information we collect is used exclusively to facilitate services that we provide to the Client.
8.2. Personal information, as defined in the Data Protection Act 1998, will only be collected by lawful and fair means and will be used for administrative purposes including analysis for management information purposes.
8.3. We collect personal data through the course online booking form. We collect the Client’s first and last names, work email address, country of work location, company name and job title. We also collect further details of the delegate (including the above) and additionally, telephone number, address (work) including zip/postcode, any special dietary requirements (optional) and any relevant medical conditions (optional)
8.4. Limited information may also be passed to third parties., such as your first name and any dietary requirements to restaurants where a meal is pre-ordered and included as part of the course. As a nautical institute accredited training provider, we also pass your first name, last name, company name and course completed to them for their records.
9. HEALTH AND SAFETY
9.1. Notwithstanding any other terms herein, the Client or any of its directors, officers or employees shall ensure compliance with all of the Company’s instructions, directions, policies and procedures while at any site of the Company. Failure of the Client or any of its directors, officers or employees to comply with any of the Company’s instructions, directions, policies and procedures could result in the removal from the site of any one or more Client delegates and termination of services. If such termination occurs, the Client shall be responsible for full payment in respect of the services and amounts due to the Company.
10. LAW
10.1. The construction, validity and performance of this Agreement shall be governed by English law, and the parties agree to submit to the exclusive jurisdiction of the English courts.
11. LIABILITY AND INDEMNITIES
11.1. The Client shall indemnify and hold harmless the Company and its directors, officers, employees, subcontractors, and agents against all claims, costs, expenses, losses, liabilities and damages for or arising out of the personal injury, illness or death of any director, officer, employee or agent of the Client, or for loss of or damage to any property of the Client or its directors, officers, employees or agents howsoever caused and regardless of any negligence or breach of duty or other fault on the part of the Company or its directors, officers, employees, subcontractors or agents whether or not arising out of or in connection with the services.
11.2. The Company shall indemnify and hold harmless the Client and its directors, officers, employees, subcontractors and agents against all claims, costs, expenses, losses, liabilities and damages for or arising out of the personal injury, illness or death of any director, officer, employee or agent of the Company, or for loss of or damage to any property of the Company or its directors, officers, employees or agents howsoever caused and regardless of any negligence or breach of duty or other fault on the part of the Client or its directors, officers, employees or agents whether or not arising out of or in connection with the services.
11.3. Without prejudice to clauses 11.1 and 11.2 above, the Client shall indemnify and hold harmless the Company and its directors, officers, employees, agents and subcontractors against any claims, costs, expenses, losses, liabilities and damages of or to any third party howsoever caused and regardless of any negligence or breach of duty or other fault on the part of the Company or its directors, officers, employees, subcontractors or agents whether or not arising out of or in connection with the services.
11.4. Nothing herein shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or misrepresentation.
11.5. Notwithstanding any other terms herein, neither party shall be liable to the other for any indirect, special or consequential loss or damage, howsoever arising out of or in connection with an Agreement for any consequential or indirect loss or damage howsoever arising.
11.6. For the avoidance of doubt, where a course is provided to a delegate who is an employee of a Participant Member or Associate Member of the Company, if there is any conflict, the terms of the Membership Agreement will take precedence.
12. CONTACT INFORMATION
For questions regarding these Terms and Conditions, contact us at:
Email: legalteam@osrl.com.