Privacy Policy

When you browse the web, you create a digital footprint, which includes information about your device and how you interact online. This privacy policy informs you how we will collect this information. We use it to provide the website to you and for other purposes that we believe benefit both you and us. We've created this policy to clarify this. When we refer to "we," we mean OSRL and our trusted partners, such as:

• marketing and technology providers – website hosts, social media sites and partners, marketing tools
• cybersecurity companies – filtering technologies to keep our site safe
• social media partners – LinkedIn, Meta (including Facebook, Instagram and Messenger), X and YouTube.

Depending on your browser permissions, we may automatically collect information when you use our website, or when you visit one of our social media sites. Generally, the collection activities are based on a legitimate interest to provide our website for providing general information and communication purposes. In exceptional cases, we may process personal data to fulfil legal obligations such as following lawful requests from legal authorities. When you view our website, or social media sites, we can see:

• what website you came from or going to
• what pages on our website you view
• how long you spend on pages
• the links you click on
• your device and internet connection details such as:
  • type of device you’re using
  • your web browser
  • IP addresses
  • times you access our website
  • your country or region (not exactly where you are unless we ask permission)

We don’t know exactly who you are from this data, but sometimes we may connect this data with other information we hold about you. For example, if you browse our website and then log in to your MyOSRL Account, we may connect this data to you. The next time you visit our site, we may still link that data to you. If you browse our website while logged into your social media accounts, then our partners may be able to connect this data to those accounts.

We use Google Analytics software on our website, which allows us to link information about your use of our websites back to you when you log into your MyOSRL account. Google Analytics is subject to Google's Privacy Policy and Terms.

When you fill out a form on our website, we can see what information you put in. Forms on our site can include:

• events that you register for
• contacting us or one of our country representatives
• tools you interact with
• fields guides and handbooks that you download, and any content you view whilst you are logged into your MyOSRL account
• when you fill in online forms, send us messages or chat with us via our online chat tool, we will collect the information you send us. Asking for your details via any of these methods enables us to respond to your enquiry. 

You can also book and pay for our training courses on our website. When you fill out our online booking form, we ask for information so we can process the booking on your behalf or that of a colleague or corporate contact who makes the booking for you. When the latter occurs, we assume that they have your permission to make that booking. 

When paying for training courses online, we keep a record of any financial transaction you make with us. However, we do not hold payment card data. Online payments, including those made through our website and via any payment links we may send you, are processed securely by our third-party payment provider, HSBCnet Global Payments. Please refer to HSBCnet's privacy policy for details of how your payment card is processed by them.

You may have reached our website by following a link from an email. When you open an email from us, we can tell:

• that you’ve opened it
• what links in the email you click on
• times you open and click

The information we collect will be used for our own internal and marketing purposes. We use your data when it is in our legitimate interests. This means we need to have a valid and lawful reason to use your data and balance this with your interests.

You always have the right to let us know that you no longer want to be contacted for marketing purposes. If at any point you would like to opt out of receiving such marketing communications from us or would like to change your contact preferences, simply click on the unsubscribe link at the bottom of any emails you receive from us. You can also email us, stating your preferences, at myosrl@osrl.com. If you belong to an OSRL Member organisation, we still have a legitimate reason to contact you when it is in relation to the services you subscribe to as a member organisation. 

If you have previously unsubscribed to our emails but change your mind, you can email us at myosrl@osrl.com, and we can send you a link to resubscribe. 

We use the information we collect about how you use the website to operate the site and monitor it to see how it’s working for you. 

We also use the information to improve our business and the services we offer to you. We do this to:

• understand how you find and use our services
• improve our service offering for you
• develop new services
• find content and information that might be of interest to you
• learn how useful our marketing is and continually improve it

We help protect you and ourselves against online fraud or crime by using Google ReCaptcha – use of this helps to block malicious online activity. ReCaptcha is subject to Google's Privacy Policy and Terms.

When you visit our website, we may use data we collect to make the site reflect you, this is especially relevant if you have a MyOSRL account and are logged in. This personalisation could include showing you relevant content and services, i.e. training courses based on your training history with us, and showing you information or updates that might be of interest to you.

We use social media to:

• help us connect with each other
• share information about our activities, including our latest service

Social media platforms, such as Facebook and Instagram (Meta Platforms), X, LinkedIn and YouTube, collect information about you that we can see when you interact with OSRL pages and social media activities. We do not control the processing of personal data in the context of any social media platform. Information collected can include:

• starting a private conversation with us, i.e. messenger through Facebook or Direct Message through Instagram
• your comments and reactions
• your shares or recommendations
• when you took certain actions, like commenting or sharing
• what you view
• how you got to the platform, i.e. the website you visited before
• your location, such as your country/region (not your precise location)
• your profile details or user ID

OSRL and the social media platforms we use have access to this information for reporting, insights, and marketing purposes. This information helps us create better marketing and occasionally provide online advertising. Social media platforms may let you choose what advertising you receive. You should contact them for more information.

If you require further information on the processing of your personal data on the mentioned social media platforms, please refer to the respective privacy policy of each provider: 

• Facebook
• Instagram
• X
• LinkedIn
• YouTube

We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you've allowed us to use cookies that support our site's analytics and marketing, OSRL can collect this information when you use our website. Only necessary cookies need to be enabled to view the site, this does not store any of your data or actions. To change cookie consent on our site, please click on the icon on the bottom-left-hand side of the page and select “Change your consent”. To learn more, visit our Cookie Policy.

We carefully consider how we use your information and always strive to use it in a manner that is fair to you. As an individual, your rights are subject to the provisions of the GDPR or any other applicable data protection law. We understand that you may prefer us not to use it for certain purposes, and you have a legal right to:

• request a copy of your personal information for us
• ask us to correct any inaccuracies in your personal information
• request the deletion of your personal information
• object to the processing of your personal information
• withdraw your consent to processing

To exercise these rights, please contact the Data Protection Officer at dpo@osrl.com.

We store your information securely and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We keep your information in line with our data retention policy. We do this to comply with any legal and regulatory requirements and for our legitimate purposes.

Your information, including personal data, may be transferred to and maintained on computers located outside of your country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take steps to ensure that your data is treated securely and in accordance with this Online Privacy Policy.

Our website is hosted with: Azure UK South, Windows V

We're always happy to hear from you. 

You can contact our Data Protection Officer at: 

For the attention of: 

The DPO, OSRL, 3 Waterside Place, 3rd Floor, Town Quay, Southampton, SO14 2AQ, United Kingdom

Tel: + 44 23 8033 1551 

Email: dpo@osrl.com

This privacy policy may be updated from time to time, and you’ll always be able to find the most recent version on this site. 

This version: March 2025. Previous version: April 2022 

 

Thank you for reading this privacy policy. 

Happy browsing.