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Cookies

What is a cookie?

Cookies are small text files that websites store on a user's device (computer, smartphone, tablet) when they visit a website. These files contain data that is used to track information about the user's activity and preferences, making a user's experience more efficient.

How we use cookies

Cookies are used to maintain user sessions on websites. For example, when you log into your MyOSRL account on our website, a cookie helps our website remember your login status as you browse different pages, so you don't have to log in again on each page.

Cookies also store your user preferences, such as language settings, theme choices, or training courses that you've started to book but have not completed the booking process. This helps tailor the website experience to you.

Cookies can collect data about your behaviour on our website, such as which pages you visit, how long you stay on a page, or what links you click. This information helps us analyse usage patterns and improve our services for you.

We are allowed to store cookies on your device if they are essential for the website to function correctly. For all other types of cookies, we need your permission. Our site uses different types of cookies. Some cookies are first-party cookies, and some are placed by third-party services that appear on our pages.

Types of cookies

Our website categorises cookies into Necessary, Preferences, Statistics, Marketing and Unclassified cookies.

  • Necessary/essential cookies - these cookies are essential for the website to function properly. They enable core features like page navigation and secure access to areas of the site. Without these cookies, the website would not work as intended. As such, they are always active and cannot be turned off in our system.
  • Preference/functionality cookies - these enable our website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistic cookies - these cookies help us as website owners to understand how you as a visitor interact with our website by collecting and reporting information anonymously.
  • Marketing cookies – these cookies are used to track visitors across our website. The intention is to help us reach the right audience with our marketing efforts, improving the effectiveness of online marketing strategies by helping us understand how you use our website. 
  • Unclassified cookies – these are the cookies that we are in the process of classifying, together with the providers of individual cookies.

All of the above cookies are classified into first and third-party cookies. First-party cookies are created and managed by our website. Third-party cookies are those placed by websites, services, and/or parties other than us. Third-party cookies are used on our site to store surfing and personalisation preferences and tracking information. These cookies are not integral to the functioning of our site, and your use and experience of our site will not be impaired by refusing to consent to them.

Cookie consent and management

Web Browsers

You can manage or disable cookies in all popular web browsers, such as Chrome, Edge or Safari. Each browser has its own way of handling cookie settings, so it's important to follow the appropriate method for the one you use.

By managing or disabling cookies, you will have more control over your data and privacy while browsing the web. Making changes will affect your browsing experience:

  • Blocking all cookies may significantly affect website performance and prevent certain features, like logging in or storing items in a shopping cart, from functioning correctly.
  • Clearing cookies will sign you out of most websites and remove saved settings or preferences.

Our Site

When you visit our site for the first time, you will be greeted with a cookie user consent pop-up. This tool is managed by UserCentrics, which allows you to select your cookie preferences.

If you want to change your cookie preferences at any time while browsing our site, click on the circle icon at the bottom left side of the screen. Your current cookie preferences will be shown, and you will have the option to change or withdraw your previous consent.

If you choose not to consent to cookies other than the necessary ones, you may experience limited functionality, a less personalised experience, and potentially more frequent requests for consent while browsing our site. While essential cookies will still be used, many non-essential features, such as targeted ads and analytics, will be disabled.

We respect your cookie choice, and we do not place any non-essential cookies without asking for consent.

Cookie retention period

We use different cookies that are classified into different types. A full list of which cookies we use, the provider, and their expiration date is listed at the end of this policy. Within that list, you will see each cookie's stated expiry duration. Session cookies expire when the browser is closed; they are used to maintain session information (like keeping you logged in to your MyOSRL account) while you browse our site. Persistent cookies remain on the site for a set period or until deleted; all other cookies expire after a specified time period. These are used to remember login details or your preferences for future visits.

You can also see a full list of cookies on the website at any time by clicking on the circle icon in the bottom left corner, selecting Change Your Consent and reading the details tab on the UserCentrics pop-up.

Updates to our cookie policy

From time to time, we will update our cookie policy, which also includes updating the list of cookies we have on our site if anything changes. You will always find the most up-to-date version on this page. 

Last updated: October 2024

Previous version: September 2021

Please read our Privacy Policy for more information about how your personal data is collected through cookies and our website.

Contact information

If you have any concerns or questions about our use of cookies on this site, we’re happy to hear from you.

You can contact our Marketing and Communications Team through the following email: myosrl@osrl.com

Please state your consent ID and date when you contact us regarding your consent. You can find this by clicking on the circle icon in the screen's bottom left corner and selecting Show Details.

List of cookies on our website